Legal notice

Product Price

Tax-included prices are shown on each product page.

Charges other than the product price

Shipping fee

Payment Methods

Credit card
Shop Pay
Apple Pay
Google Pay
Atopayment (payee)
PayPay

Time of payment

Credit card / Shop Pay / Apple Pay / Google Pay

Please contact the company directly.

Ato-payment (Paidy)

Please follow the instructions from Paidy.

Lump-sum payment

• We will issue an invoice on the first day of the following month for the confirmed invoice at the end of each month, and notify you by e-mail or SMS (short message) by the third day of the month.
• Payment can be made at convenience stores (payment at a convenience store terminal), by bank transfer, or by account transfer.
• Payment is due by the 10th for convenience store payments and bank transfers. In the case of direct debit, the amount will be deducted on the 12th. However, the payment date for January and May may be the 20th.
• Depending on the payment method, a handling fee will be charged for each monthly payment (billing). For convenience store payments, 356 yen (tax included), and for bank transfers, the customer is responsible for the transfer fee. No payment fee will be charged for account transfers.

In case of installment payment

• Payment will be made from the second month following the date of application (usage).
• Please check your payment statement in MyPaidy or your monthly billing statement.

Time of delivery of products

After the purchase of the product, the product will be shipped within 7 business days after confirming the payment. For “presale” and “made-to-order” products, products will be shipped within 3 business days after they are received.

Cancellation, Returns and Exchanges

Cancellation (Cancellation of Order)
Once an order has been placed, the order is automatically processed, so cancellations are not accepted in principle. Orders can be cancelled only if the order has not yet been placed. Orders that include items marked “(presale)” cannot be cancelled for any reason.

Returns/Exchanges
If you wish to return an item, please submit a return/exchange request using the ” Contact Us” form. After your request is received, we will provide you with information on how to return or exchange the product. However, we will not be able to accept returns or exchanges if any of the following conditions apply. Please note that we cannot accept returns or exchanges in any of the following cases.
Please note that the customer will be responsible for shipping costs for returns/exchanges.

Conditions for non-return/exchange

• If the customer does not request a return or exchange within 3 days after the product arrives at the customer’s location
• If the customer wishes to return or exchange the product for his/her own reason
• If the product shows signs of use, damage, or stains
• If the tags or accessories of the merchandise are missing
• If the merchandise is returned by a method other than that specified by the Company.
• If the product is sold under special conditions such as coupons, etc.
• Orders that are marked as (presale) or non-returnable on the product page or campaign page (*1)
• Underwear, swimsuits, accessories, and other items that come into direct contact with the skin when worn without underwear, etc.

*1 Sales conditions are indicated on the product or campaign page, etc. Please check the conditions at the time of purchase.

For details, please refer to the FAQ.

In case of defective products or different products delivered to you, etc.
We will respond to your request by returning or exchanging the product. Please use the ” Contact Us” form to request a return or exchange. After receiving your request, we will provide you with information on how to return or exchange the product. However, please note that we may not be able to accept returns or exchanges in the following cases.
Please note that shipping costs for returns/exchanges will be borne by the Company.

• If the customer does not request a return or exchange within 3 days after the product arrives at the customer’s location
• If the product shows signs of use, damage, or stains
• If the tags or accessories of the merchandise are missing
• If you return the merchandise using a method other than the method specified by the Company.

For details, please refer to the FAQ.

Seller

Harwood Corporation

Address of seller

2-5, Kita 3-jo Nishi 23-chome, Chuo-ku, Sapporo, 064-0823, Japan

Contact for inquiries

ARCANA ARCHIVE Customer Support (Weekdays 10:00-19:00)

support@arcana-archive.com

050-3551-6386

The telephone window is currently suspended. We will respond via email or chat.

https://arcana-archive.com/pages/contact

For media and stylist leasing requests, please contact

sales@arcana-archive.com

Omitted descriptions will be disclosed without delay upon request using the contact form above.